- Scrutinizing the reports of issue that are received by them.
- Should have professional approach towards problems and responding to them in a timely manner.
- Should have basic and advanced level skills on computer and understand the technical process.
- Responding to the issues of servicing with effective skills.
- Should know how to tackle the issues of technical support.
- Answering phone calls, writing replies to emails and excelling in customer service.
- Providing technical solutions to different problems of clients by taking help of different tools.
- Ensure that the call comments are properly arranged and suitable information is provided to clients.
- The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them.
- Should have the ability to work in a team and interact with the client
26 December 2016