Brahmaa Infotek

  • Designation : Service Desk Analyst L1
  • Experience : 0-1 Year
  • Work Location : Kochi
Job Description:

  • Configure cisco routers and switches for provisioning tasks remotely as may be required to respond and resolve faults assigned to you.
  • Receive frontline calls and emails (tickets) about customer faults, classify and respond or escalate where required to senior engineers.
  • Continue to follow-up on existing faults in the ticketing system by contacting related third parties and updating customers where required.
  • Reviewing new tickets and classifying and assigning fault tickets to the relevant support staff
  • Provide manual administrative tasks in the network and virtual cloud environment
  • Perform routine testing of highly available redundancy solutions and complete checklist
  • Perform quality assurance on closed/resolved incidents to ensure correct processes were followed
  • Perform other after-hours tasks as directed by project managers

 

Qualification :

B.E/B.Tech

Key Skills:
Last Date:

15 October 2015

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