- Excellent communication in English (Verbal and written)
- Multitasking Skills
- Attention to details
- Handling email support requests & Queries
- Handling India and International Clients
- Follow-up with Cross-Functional teams to solve customer queries
- Ability to manage and prioritize multiple requests and tasks simultaneously.
- Willing to work in 24/7 rotational shift operations.
- Knowledge and awareness in working on any support ticketing tools
- Knowledge and awareness in working on any phone call management system
- Knowledge and awareness in Incident management process and ITIL framework
- Knowledge and awareness in Server hardware, Network switching and routing, Operating system
29 January 2016
Freshers with ITIL Certifications can only apply and candidates with six months of experience can apply . others please ignore this.