CIK Telecom India Private Limited

  • Designation : Technical Support
  • Experience : Fresher
  • Work Location : Gurgaon
Job Description:

  • Deliver service and support to end-users using and operating automated call distribution phone software
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
  • Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
  • Working knowledge of networking, Cable internet, Router, switch, Sip.
  •  Diagnose and resolve technical hardware and software issues involving internet connectivity, basic trouble shooting and more;
  •  Need to know only basic trouble shooting of Domestic routers.
  •  Knowledge about  Basic network trouble shooting
  •  Research required information using available resources;
  •  Follow standard processes and procedures;
  • Offer alternative solutions where appropriate with the objective of retaining customers
  • Organize ideas and communicate oral messages appropriate to listeners and situations;
  •  Follow up and make scheduled call backs to customers where necessary;
  • Stay current with system information, changes and updates

Qualification :

Any Graduate

Key Skills:
Last Date:

08 January 2016

Note:

This is an direct walk in drive. Hence, the interested candidates are asked to directly walk in,in the above mentioned venue.

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