a) POS & Desktop Management/Troubleshooting
- Hardware Troubleshooting.
- Windows Operating system installation/troubleshooting.
- Microsoft and other application installation & troubleshooting.
- Mail server/ Client Installation/ Troubleshooting.
b) Network Management
- Local network management.
- Installation/troubleshooting of network points.
- Installation of networking equipment’s like switches, routers and firewalls.
c) Peripherals Management
- Other peripherals installation/troubleshooting.
d) Vendor Management.
e) Attending call received from customer as well as helpdesk
f) Preventive maintenance of the machines as per the SLA agreement.
g) Follow the SLA provided.
h) Call escalation as per the Escala tion Matrix.
30 September 2015