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ITSM / ITIL

What’s the ITSM / ITIL about

Service delivery and service support are the two key components of IT services. IT Service Management (ITSM) is concerned with managing these two components. It is a discipline that helps companies plan, design, deliver, operate, and control IT services that they offer to their customers.



ITIL is the widely recognized framework and an international standard for best practices in IT Service Management. ITIL has five levels of certifications. ITSM and ITIL are based on a service strategy with service design, transition, and operation as key components. Training in ITSM and ITIL is growing in demand as organizations pay a premium for certifications and experience in these methodologies.



Objectives

This imparts a range of knowledge, principles, methods and techniques from ITSM and ITIL and supporting management techniques to help students achieve desired business outcomes such as improved IT services, reduced costs, higher productivity, and increased client satisfaction.

Key components

  • Service management as a practice
  • The ITIL® service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Processes
  • Functions
  • Roles
  • Technology and architecture

Who can enroll

All IT services professionals including team leaders, and managers up to Chief Information Officers can benefit from the course.

Exam details

Duration - 60 min
No. of questions - 40 (multiple choice)
Pass percentage - 65 % (26 out of 40)

Job opportunities

ITSM Professional / Architect / Developer / Consultant, Business Analyst - ITSM Tools, Project Manager are some of the jobs available in software services companies for students trained in ITSM and ITIL.



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