Business to IT alignment - Is ITIL helpful
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Business to IT alignment - Is ITIL helpful

The Information Technology Infrastructure Library or ITIL is near the top of any IT company who desire a strong support system for proper functioning of their processes. ITIL practices are designed to help companies identify loopholes where they need improvement, offering vendor neutral guidelines on areas where to make specific changes to reduce costs and increase productivity.

For example, the company may use ITIL practices to reduce helpdesk traffic by incorporating self-help sections on the company’s website or ITIL guidelines may be used to decide whether something is done or could be done in-house or buy a third party.


With technology covering almost everything under its huge umbrella, firms now aim to automate some of these process and project related tasks to save efforts, time and costs and rather investing them for other developmental practices. These practices are therefore generating huge career opportunities for candidates and working professionals to get skilled in this technology.


ITIL is an approach used in firms for identifying, planning, delivering and supporting IT services to the business. ITIL is a set of best practices for IT service management (ITSM) whose aim is to align IT services with the needs of business. Therefore the IT Industries are constantly looking for individuals who have adequate training in the field of ITIL.


ITIL rightfully aligns business with technology offering flexibility in dealing with business operations which were otherwise challenging tasks. Minimizing the errors, challenges and risks in their projects, products and risks, many organizations have embarked on implementing principles and processes of various certifications. Thus, in recent times ITIL certification and training have been growing in popularity as it is a framework and not a standard.  


Not only Information technology firms, organizations such as NASA and Disneyland have also implemented ITIL in their IT Services Management systems and have attained success. ITIL covers features such as Service Management as a practice, Generic Concepts and Definitions, Key Principals and models, Processes, Functions, Roles, Technology and Architecture, etc.


Livewire being one of the leaders in offering professional certifications and training in the field of information and technology qualifies candidates for a position as an IT professional. The course help students learn the key elements, concepts and terminology used in the ITIL service Lifecycle.


Aspiring candidates and students perusing Diploma, Bachelors or Masters in ECE, EEE, E&I, CS and IT, Electronics, Computer Science graduates or Working Professionals are eligible for Livewire certifications. 

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