ITIL® (formally known as Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. ITIL® provides a cohesive set of best practice, drawn from the public and private sectors internationally.
IT Service Management (ITSM) derives enormous benefits from a best practice approach. Because ITSM is driven both by technology and the huge range of organizational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL® users is both current and practical, combining the latest thinking with sound, common sense guidance.
ITIL® certification offers candidates a general awareness of the key elements, concepts and terminology used in the ITIL® service lifecycle, including the linkages between lifecycle stages, the processes used and their contribution to service management practices.
This qualification is primarily aimed towards: those who require a basic understanding of the ITIL® framework; those who need understanding of how ITIL® can be used to enhance the quality of IT service management within an organization; IT professionals or others working within an organization that has adopted and adapted ITIL® who need to be informed about, or contribute to an ongoing service improvement programme.However, the ITIL® qualification is open to any individuals who may have an interest in the subject.
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain a general overview, and basic knowledge and understanding of ITIL®.
ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited